Date: 20th April 2020
1. Who is responsible for managing my information?
Coastal Cottages Northumberland, Collingwood House, Fir Tree Copse, Hepscott, Morpeth, Northumberland NE61 6LH
This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
2. What information do we collect?
If you choose to make a booking through us or make queries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
3. How do we use your information?
The information you provide will only be used to enable us to complete your booking.
4. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
Performance of a Contract
If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.
We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.
6. Who will you share my information with?
We may share your information with:
other third parties who we may need to work with to deliver services or fulfil travel plans on your behalf, for example, our housekeeping team
We will not sell your personal information or share your personal information with any individual or company not connected to Coastal Cottages Northumberland Ltd
We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights
7. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
8. Your rights
You have the right to ask us at any time:
to confirm whether we hold any of your personal data;
to send you a copy of any personal data that we hold about you;
to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
to delete (to the extent possible) any of your personal data, where we are required by law to do so;
to stop processing your personal data, where we are required by law to do so;
to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
to stop processing any of your personal data that we process on the basis of our legitimate interests;
Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent have with our staff for training purposes and to improve the quality of our service.
9. How do we update this privacy notice?
We keep our privacy notice under regular review and we will place any updates on our webpage.
10. Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns at any time with The UK Information Commissioner: https://ico.org.uk